Privacy Policy
Effective Date: 22 May 2026
Wonsie Pty Ltd (“Wonsie”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website or place an order with us, we may collect personal information including:
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your name
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billing and shipping address
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email address
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phone number
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payment details
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order history
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IP address and device/browser information
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information you provide through customer enquiries, reviews or forms
We collect this information to:
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process and fulfil orders
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provide customer service and support
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manage returns and exchanges
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improve our website and services
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detect fraud or suspicious activity
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send marketing communications where you have opted in
2. Marketing Communications
If you subscribe to our mailing list or opt in to receive marketing communications, we may send you emails about:
You can unsubscribe from marketing emails at any time by:
3. Consent
By providing your personal information to complete a purchase, arrange delivery, submit an enquiry or request customer support, you consent to us collecting and using your information for those purposes.
Where required, we will ask for your consent before using your information for marketing or other secondary purposes.
You may withdraw your consent at any time by contacting us at info@wonsie.com.au.
4. Shopify & Payment Processing
Our online store is hosted by Shopify, which provides the e-commerce platform we use to sell our products and services.
Your data may be stored through Shopify’s secure data storage systems, databases and applications.
Payments made through our website are processed securely by Shopify and authorised payment providers. Payment information is encrypted and handled in accordance with applicable Payment Card Industry Data Security Standards (PCI-DSS).
For more information, please review:
5. Third-Party Services
We may share your information with trusted third-party providers who help us operate our business, including:
These providers will only collect, use and disclose your information to the extent necessary to provide their services.
Some third-party providers may store or process information outside Australia, including in countries such as the United States and Canada.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
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improve website functionality
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remember your preferences
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analyse website traffic
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personalise your browsing experience
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support advertising and remarketing campaigns
Cookies may also be used by third-party providers such as Shopify, Google and Meta/Facebook to measure advertising performance and personalise ads.
You can disable cookies through your browser settings, however some parts of our website may not function correctly if cookies are disabled.
7. Security
We take reasonable precautions and follow industry best practices to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While no method of transmission over the internet or electronic storage is completely secure, we implement appropriate physical, electronic and managerial procedures to help safeguard your information.
8. Access & Correction
You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or outdated.
To make a request, please contact us using the details below.
9. Disclosure of Information
We may disclose your personal information:
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where required by law
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to comply with legal obligations or law enforcement requests
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to protect our legal rights
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where necessary to prevent fraud or misuse of our services
10. Children’s Privacy
Our website is not intended for children under 18 years of age without parental or guardian supervision.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal obligations or website functionality.
Any updates will take effect immediately upon being published on this page.
12. Contact Us
If you would like to:
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access or correct your personal information
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make a privacy complaint
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ask questions about this Privacy Policy
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request deletion of your information
please contact us:
Wonsie Pty Ltd
Email: info@wonsie.com.au
Website: Wonsie
Please note: our Dural warehouse operates as a dispatch facility only and is not open for retail shopping.
