PLEASE NOTE: Although we are still dispatching orders daily, all local and international shipping partners are experiencing delivery delays due to overwhelming demand, restricted flights and social distancing issues due to COVID-19, which are issues outside of our control. We appreciate your patience and apologise for any delays.
Please note that Australia Post is not currently guaranteeing next day delivery for express post services, however, these are still being prioritised through the network.
All orders are shipped from Sydney, Australia.
We deliver worldwide.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
AUSTRALIAN ORDERS - We offer $9.95 flat rate standard shipping within Australia (usually 2-8 days). We also offer Express Post delivery (usually 1-2 business days if you are within the Express Post delivery area)
INTERNATIONAL ORDERS - We offer Standard International tracked delivery (usually 10-12 business days) and International Courier Express (usually 3-7 business days). Prices are based on Australia Post charges.
CUSTOMS, DUTIES and TAXES - On occasion, parcels can be held up in Customs entering your country, so please allow up to 3-4 weeks if this occurs. Unfortunately postal delays are out of our control but we will do our best to follow-up any outstanding deliveries. Please be aware that any Duties or Taxes which may be applicable to your purchase when entering your country, is the responsibility of the buyer.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.