Shipping

All orders are shipped from our warehouse in Sydney, Australia. We deliver both domestically and internationally. Please review the information below for details on our current shipping practices and policies.

Order Processing

  • Orders are usually dispatched within 48 hours of receipt (excluding weekends and public holidays).

  • Once shipped, you will receive a confirmation email with tracking details and a link to download your invoice.

Australian Orders

  • Standard Shipping: $10.95 flat rate (estimated delivery 2–8 business days).

  • Express Post: Usually 1–2 business days within the Australia Post Express network.

Please note: While Express Post is prioritised, next-day delivery is no longer guaranteed by Australia Post. Any delays after dispatch are outside our control.

International Orders

We offer two delivery options for international customers:

  • Standard International Tracked Delivery: Estimated 10–14 business days.

  • International Express: Estimated 4–8 business days.

Shipping fees are calculated based on Australia Post international rates and parcel weight.

Customs, Duties & Tariffs

International orders may be subject to customs fees, duties, and taxes, which vary by destination. These are the responsibility of the recipient.
We are unable to mark packages as gifts in order to bypass customs charges.

🇺🇸 Shipping to the United States

We’re excited to confirm that shipping to the US has now reopened.

All US shipping prices are shown as Delivery Duty Paid (DDP), which means garment prices already include the required reciprocal tariff. No additional fees will be charged on delivery — everything is covered upfront at checkout.

US Orders and Refunds
Wonsie garment prices for US customers include the required import tariff, so there are no extra fees when your order arrives. Please note that in the case of a refund, the tariff portion of the price is non-refundable, as it is collected by the US government and cannot be returned. The remaining garment value will be refunded in line with our usual policy.

GST Exemption

Most Wonsie products are GST exempt, as they are specifically designed to meet the needs of individuals with disabilities.

Tracking

  • A tracking number will be provided once your order has shipped.

  • Please allow up to 48 hours for tracking to update.

  • For international deliveries, your tracking number can also be used with your local postal service for more detailed updates.

Unclaimed / Undelivered Items

  • Please ensure your shipping address is correct before placing your order.

  • If you need to update details, contact us promptly at sales@wonsie.com.au to check if changes can be made before dispatch.

  • Once an order has shipped, we are unable to modify addresses or redirect parcels.

If an order is returned to us due to an incorrect or undeliverable address, a refund will be issued for the product value only (excluding shipping), provided the items are received in good condition. A new order will need to be placed if you wish to repurchase.