Wonsie | Clothing for Special Needs
Effective Date: 22 May 2026
These Terms of Service (“Terms”) govern your use of the Wonsie website and the purchase of products from Wonsie Pty Ltd (“Wonsie”, “we”, “us” or “our”).
By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or guardian.
You agree not to:
use this website for any unlawful purpose
interfere with the security or operation of the website
upload malicious code, viruses or harmful material
attempt to gain unauthorised access to our systems
misuse or copy website content without permission
We reserve the right to refuse service or restrict access to our website where necessary.
Wonsie sells adaptive clothing and related products designed to support comfort, dignity and practical daily care needs.
Unless specifically stated otherwise, our products are not medical devices and should not replace professional medical advice, supervision or care.
We make every effort to ensure product descriptions, sizing information, colours and images are accurate. However:
colours may vary between screens and devices
sizing and fit may vary slightly between styles and fabric types
product availability may change without notice
We reserve the right to discontinue products or limit quantities at any time.
All prices on our website are listed in Australian Dollars (AUD) unless otherwise stated.
Prices and shipping rates may change without notice.
Payment must be completed before orders are dispatched.
We reserve the right to cancel or refuse orders where:
pricing errors occur
stock is unavailable
fraudulent activity is suspected
incorrect information has been provided
If an order is cancelled after payment has been received, a refund will be issued to the original payment method.
We ship orders using third-party shipping carriers and postal providers.
Delivery timeframes provided on our website are estimates only and are not guaranteed. Delays may occur due to:
carrier disruptions
customs processing
weather events
peak periods
international shipping delays
Risk in goods passes to the customer once the order has been delivered to the address provided at checkout.
Customers are responsible for ensuring shipping addresses are correct at the time of purchase.
Please note: our Dural warehouse operates as a dispatch facility only and is not open for retail shopping.
International customers are responsible for any customs duties, taxes or import charges applicable in their country unless otherwise stated.
For certain countries, duties and taxes may be collected at checkout through Delivery Duty Paid (DDP) services.
International shipping regulations and import requirements may change without notice.
Returns, exchanges and refunds are governed by our separate Returns Policy available on our website.
Products returned for change-of-mind must generally be:
unworn
unwashed
in original resell-able condition
with tags and packaging intact
For hygiene reasons, some items may not be eligible for return unless faulty.
Nothing in these Terms excludes your rights under Australian Consumer Law.
Customers purchasing through NDIS funding are responsible for ensuring their purchases align with their individual plan, funding category and approval requirements.
Wonsie Pty Ltd is not responsible for decisions made by:
the NDIS
plan managers
support coordinators
funding bodies
Agency-managed and plan-managed orders may require additional approval or payment processing before dispatch.
All content on this website, including:
logos
branding
product names
images
graphics
product descriptions
written content
website design
is the property of Wonsie Pty Ltd and may not be copied, reproduced, distributed or used without prior written permission.
Unauthorised use of our intellectual property may result in legal action.
If you submit reviews, photos, testimonials or other content to us, you grant Wonsie Pty Ltd permission to use, reproduce and publish that content for marketing and promotional purposes.
You confirm that:
the content is your own
it does not infringe another person’s rights
it is not unlawful, abusive or misleading
We reserve the right to remove content at our discretion.
Our website may contain links to third-party websites, tools or services.
We are not responsible for the content, policies or practices of third-party websites or providers.
Your use of third-party services is at your own risk and subject to their terms and conditions.
We aim to ensure our website is accessible and functional at all times, however we do not guarantee uninterrupted access or error-free operation.
We may update, modify or suspend parts of the website at any time without notice.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable legislation that cannot legally be excluded.
To the maximum extent permitted by law:
Wonsie Pty Ltd is not liable for indirect, incidental or consequential loss arising from the use of our website or products
we are not responsible for delays caused by third-party shipping providers or external events beyond our control
our liability for any claim relating to goods purchased from us is limited to the replacement, repair or refund of the relevant product where required by law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Your use of our website and submission of personal information is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use and protect your information.
We reserve the right to suspend or terminate access to our website or services where a user breaches these Terms or engages in unlawful or harmful conduct.
These Terms are governed by the laws of New South Wales, Australia.
Any disputes relating to these Terms or use of our website will be subject to the jurisdiction of the courts of New South Wales.
We may update these Terms from time to time.
Any changes will take effect immediately upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms.
If you have any questions about these Terms of Service, please contact us:
Wonsie Pty Ltd
Email: info@wonsie.com.au
Website: Wonsie