Wonsie NDIS Service Agreement

This Service Agreement is between the Participant (or their nominee) and Wonsie Pty Ltd (the Provider), a registered NDIS provider.

Supports Provided

Wonsie Pty Ltd agrees to supply the following supports under the Participant’s NDIS plan:

  • Assistive Products for Personal Care and Safety
  • Core Supports – Consumables

All supports are provided as goods only. Wonsie operates as an online retail and dispatch service and does not provide in-person supports.

Pricing

All prices are listed on our website at Wonsie.

Prices are displayed in Australian Dollars (AUD) and include GST where applicable. Many of our products qualify as GST-free where they are specifically designed for people with an illness, disability or impairment in accordance with Australian taxation guidelines.

Pricing may vary depending on the selected size, style and product.

The price displayed at the time your order is placed will apply to your purchase.

Provider Responsibilities

Wonsie Pty Ltd agrees to:

  • Supply goods that meet the Participant’s order requirements
  • Dispatch goods within standard processing timeframes (generally within 1–2 business days once payment is received)
  • Provide an invoice to the Participant, Plan Manager, or submit via the NDIS Provider Portal (for Agency-managed participants)
  • Maintain accurate records in line with NDIS requirements
  • Provide supports in a safe, respectful and professional manner

Participant Responsibilities

The Participant (or their representative) agrees to:

  • Ensure the supports requested are reasonable and necessary and align with their NDIS plan
  • Provide accurate information when placing an order
  • Not duplicate orders or claims (e.g. not placing a website order after submitting an NDIS request for the same items)
  • Inform Wonsie if their NDIS plan is suspended, replaced, or funding is no longer available
  • Review invoices and advise of any discrepancies promptly

Payments

Payment terms depend on how the Participant’s plan is managed:

NDIS Agency-Managed (NDIA-managed):

  • Wonsie will submit the invoice via the NDIS Provider Portal
  • Goods will be dispatched once the claim is approved

Plan-Managed:

  • An invoice will be emailed to the Plan Manager and the participant or representative will be cc'd
  • Goods will be dispatched once payment is received from the Plan Manager

Self-Managed:

  • An invoice will be emailed to the person requesting the order for payment
  • The Participant or representative can then submit the invoice to the NDIS for reimbursement

Feedback, Complaints and Disputes

Wonsie is committed to providing high-quality products and service.

If you have feedback or a complaint, please contact us at:
📧 sales@wonsie.com.au

We will aim to acknowledge and resolve all concerns promptly and fairly.

If you are not satisfied with the outcome, you may contact the National Disability Insurance Agency:
📞 1800 800 110
🌐 ndis.gov.au

Please refer to our Complaints Handling Policy for further information.

Contact Details

Company Name: Wonsie Pty Ltd
NDIS Provider Number: 4050130800
Email: sales@wonsie.com.au
Address: 31/242a New Line Rd, Dural NSW 2158