NDIS SERVICE AGREEMENT

This Service Agreement is for the Participant in the National Disability Insurance Scheme (NDIS Customer), and Provider, Wonsie Pty Ltd.

The support provided under the Service Agreement -
Assistive Products, Apparel garments or Core Supports, Consumables

The prices are set out on the website www.wonsie.com.au. 
All prices are GST inclusive. Please note that prices differ between sizes, so please check the price drop down menu.

THE RESPONSIBILITY OF THE PROVIDER

The Provider agrees to:

• supply the goods in a timely manner
• email a copy of the invoice for the reference of the Participant or send the invoice for their Plan manager to pay.

THE RESPONSIBILITY OF THE PARTICIPANT

The Participant/Participant’s representative agrees to:

• inform the Provider about what items they wish to order to meet the Participant’s needs.
• let the Provider know immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being a Participant in the NDIS.

PAYMENTS

Wonsie will seek payment for their provision of supports after confirmation of their desired order has been approved via the Provider portal. Approved orders will be sent once payment is received from the NDIS (normally within 48 hours).

If the Participant is Plan Managed, goods will be sent once payment is received by their nominated Plan Manager.

FEEDBACK, COMPLAINTS AND DISPUTES

If the Participant wishes to give Wonsie feedback or is not happy with the service provided, the Participant can contact Wonsie via email on info@wonsie.com.au

If the Participant is not satisfied or does not want to talk to this person, the Participant can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting ndis.gov.au for further information.

Please view our Complaints Handing Policy here

CONTACT DETAILS

Company Name : Wonsie Pty Ltd
Provider Number: 4050130800
Contact name: Julie O'Donovan
Email: info@wonsie.com.au
Address: 30/242 New Line Rd, Dural 2158, NSW